Exam Policy

In accordance with the American Veterinary Medicine Association (AVMA), a valid veterinarian-client-patient relationship (also known as a valid VCPR) is required for all prescription medications and veterinary services. This relationship is defined as a physical exam of the patient by the veterinarian within the past year. We can not provide products such as prescription diets and heartworm prevention or provide services such as vaccines, bloodwork, and surgery without a current examination by a Pine Meadow Veterinary Hospital veterinarian.

You can learn more about the AVMA’s stance on veterinarian-client-patient relationship with the AVMA Frequently Asked Questions on VCPR.

Heartworm Prevention Policy

It is the policy of this hospital to test dogs once a year for heartworm infection, as recommended by guidelines set forth by the American Heartworm Society. Furthermore, we strongly recommend using a heartworm preventative every 30 days in all cats and dogs for the prevention of this potentially fatal disease.

In order to receive heartworm prevention, your pet must:
1. have been tested for that in the past year
1. have been examined by one of our veterinarians in the past year
3. have been kept consistently on heartworm prevention. If you have any questions about this policy or about heartworm disease, please call us at (757) 599-3326

Pet Pharmacy Policy

We do not fax prescriptions or approve prescription requests for online pharmacies like 1-800-Pet-Meds & chewy. As a hospital and company, we can not guarantee their products. There have been incidents in the past of online pharmacies sending owners medications from outside of the United States – meaning they have not been through the FDA standards – or owners have received fraudulent or expired products. Additionally, we have had issues with incorrectly filled medication, incorrect dosing, and filling medications without authorization.

Due to these incidents and our potential liability, we will not be able to fax your prescriptions from our hospital; rather, you will need to pick up a written prescription from us and mail it to the online pharmacy of your choice. We will still continue to fax prescriptions to local reputable pharmacies (such as Costco, Rite Aid, CVS, Walgreens).

If you have any questions about this policy, please call us at (757) 599-3326.

Leash Policy

For your protection, and that of others, all dogs must be in a secure carrier or on a leash, properly controlled, while in the waiting area or exam rooms. If you use a flexi leash, we ask that you keep the leash locked and your dog(s) on a short lead.

All cats must be presented in an secure carrier or on a leash.

If you do not have a leash for your pet, a hospital leash may be loaned to you for the duration of your visit or you may purchase a leash from our Front Desk staff.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We ask that you arrive 5-10 minutes early for your appointment and bring a fecal sample if applicable.

For your convenience, “drop-off” appointments are available. A ‘drop off’ means you could bring your pet to the hospital and leave him/her with us for a couple of hours or the day. We usually ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. After your pet has been examined, the doctor will call you to discuss further diagnostics, discuss the diagnosis, and/or provide you with your discharge instructions. This service is not available in every case – such as potentially contagious disease – and should be scheduled with our front desk staff. A “drop-off” fee does apply for this service.

Disease and Parasite Prevention Policy

To prevent the spread of infectious disease and parasites, hospitalized or boarded animals must be current on vaccinations and be free of internal and external parasites. The required vaccinations for dogs include up to date Distemper, Parvovirus, Bordetella, and Rabies vaccines. Cats are required to be current on their Feline Distemper (FVRCP) and Rabies vaccines. Both cats and dogs must also be current on a negative fecal within the past year. In the event of parasites, both internal (ie. roundworms, hookworms, and whipworms) and external (ie. fleas and ticks), your pet will be treated and a prevention program discussed.